Official Policy

Refund &
Cancellation Policy

Kritical's Defensive Driving School Ltd.

Last Updated: May 2026

Welcome

Welcome to Kritical's Defensive Driving School. By booking, purchasing, enrolling in, or participating in any lesson, package, road test service, or training activity with Kritical's Defensive Driving School Ltd., all clients agree to the following Refund & Cancellation Policy.

1. Non-Refundable Fees

The following fees are strictly non-refundable:

Registration fees
Booking fees
Administrative fees
Deposits
Processing fees
Government/road test fees
Consultation fees
Missed lesson fees
Late cancellation fees

These fees cover scheduling, instructor allocation, administrative processing, and operational costs already incurred by the company.

2. Package Refund Policy

1

Refunds may only be considered for the unused portion of a package.

2

Once a client has used, attended, or completed 50% or more of any package, the package becomes fully non-refundable.

3

Completed lessons are calculated using the school's standard individual lesson rate and not discounted package rates.

3. Package Validity

3 Months

Validity Period

All packages are valid for three (3) months from the original purchase date unless otherwise stated in writing by management.

Unused lessons remaining after the expiration period may become forfeited without refund, credit, transfer, or extension.

Extensions are granted strictly at management's discretion.

4. Cancellation & Rescheduling

24 Hours Notice

Minimum Required

A minimum of 24 hours notice is required to cancel or reschedule a lesson.

Same-Day Cancellations

May result in:

  • Full lesson forfeiture
  • Full lesson charge
  • Deduction from active package

Acceptable Communication Methods:

WhatsApp Official Phone Email Approved Channels

5. No-Show Policy

Students will be considered a "No-Show" if they:

Fail to attend a scheduled lesson
Cannot be contacted
Arrive more than 20 minutes late without communication

No-shows are:

Non-Refundable
Non-Transferable
Counted as Completed

6. School Rescheduling Rights

Kritical's Defensive Driving School Ltd. reserves the right to cancel or reschedule lessons due to:

Weather Conditions

Mechanical Issues

Instructor Illness

Emergencies

Safety Concerns

Operational Requirements

Where lessons are rescheduled due to the above, lessons will be rescheduled or credited only.

7. Right to Refuse Service

The school reserves the right to refuse, suspend, or terminate services where a student:

Behaves aggressively or abusively
Endangers safety
Damages property
Harasses staff
Under influence of drugs/alcohol
Violates school policies

No refund shall apply in such circumstances.

8. No Guarantee Clause

Kritical's Defensive Driving School Ltd. does NOT guarantee:

Passing any road test or examination
Obtaining a driver's licence
Specific completion timelines
Employment opportunities

Student success depends on: attendance, effort, practice, comprehension, and individual performance.

9. Limitation of Liability

To the fullest extent permitted by Jamaican law, Kritical's Defensive Driving School Ltd., its instructors, staff, and affiliates shall not be held liable for:

Delays

Cancellations

Government Scheduling Issues

Weather Interruptions

Traffic Conditions

Mechanical Failures

Nothing in this policy removes rights that cannot legally be excluded under Jamaican law.

Client Agreement

By making payment, booking lessons, enrolling in a package, or participating in any service provided by Kritical's Defensive Driving School Ltd., the client confirms that they have read, understood, and agreed to this Refund & Cancellation Policy.

Kritical's Defensive Driving School Ltd.

Professional Safe Reliable